- Title
- A Design Theory Approach to Building Strategic Network-Based Customer Service Systems
- Creators
- M. Kathryn Brohman - Queen's School of Business, Queen's University, Kingston, Ontario, Canada, K7L 3N6, e-mail: kbrohman@business.queensu.caGabriele Piccoli - DEIR, Universitá di Sassari, Sassari, Italy, Grenoble Ecole de Management, Grenoble, France, e-mail: gabriele.piccoli@gmail.comPatrick Martin - School of Computing, Queen's University, Kingston, Ontario, Canada K7L 3N6, e-mail: martin@cs.queensu.caFarhana Zulkernine - School of Computing, Queen's University, Kingston, Ontario, Canada K7L 3N6, e-mail: farhana@cs.queensu.caA Parasuraman - Department of Marketing, University of Miami, P.O. Box 248147, Coral Gables, FL 33124-6554, e-mail: parsu@miami.eduRichard T Watson - Department of MIS, Terry College of Business, University of Georgia, Athens GA 30602-6273, e-mail: rwatson@terry.uga.edu
- Publication Details
- Decision sciences, Vol.40(3), pp.403-430
- Publisher
- Blackwell Publishing Inc
- Edition
- Received: January 2008. Accepted: May 2009.
- Number of pages
- 28
- Language
- English
- Resource Type
- Journal article
- Record Identifier
- 991031614960502976
Journal article
A Design Theory Approach to Building Strategic Network-Based Customer Service Systems
Decision sciences, Vol.40(3), pp.403-430
Received: January 2008. Accepted: May 2009.
2009-08
Metrics
7 Record Views
InCites Highlights
These are selected metrics from InCites Benchmarking & Analytics tool, related to this output
- Collaboration types
- Domestic collaboration
- International collaboration
- Citation topics
- 6 Social Sciences
- 6.3 Management
- 6.3.65 Customer Satisfaction
- Web Of Science research areas
- Management
- ESI research areas
- Economics & Business
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Source: InCites