Abstract
Infusion centers in hospitals are experiencing higher demand, resulting in substantially long patient wait times. Also, scheduling chemotherapy is not a straightforward task due to several factors such as constraints on patient appointments for infusion and doctor visits. Limited resource capacity in an infusion center and physician unavailability are also important factors that increase appointment scheduling complexity. In this study, we develop a Mixed-Integer Programming (MIP) model based on real work flow data of an infusion center and generate balanced appointment schedules for chemotherapy. The aim of the proposed model is to reduce patient's wait times and the makespan which will improve the satisfaction levels for timely services and will bring more balanced resource utilization, resulting in cost reduction.