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Creating Integrative Solutions in Conflict Episodes
Journal article   Peer reviewed

Creating Integrative Solutions in Conflict Episodes

Lisa McNary and Howard Gitlow
Quality engineering, Vol.14(4), pp.579-586
2002-06-18

Abstract

Model Integrative Conflict management Deming Collaborative Distributive
This article analyzes the conflict management literature and presents an operational enhancement to the construction of an integrative solution during a conflict episode. It does this by redefining stakeholder aims and/or belief systems with respect to a conflict.

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