Customer Experience Creation: Determinants, Dynamics and Management Strategies

Journal article

Open access

Peer reviewed

Peter C Verhoef, Katherine N Lemon, A Parasuraman, Anne Roggeveen, Michael Tsiros and Leonard A Schlesinger

Journal of retailing, Vol.85(1), pp.31-41

2009-03

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url

https://doi.org/10.1016/j.jretai.2008.11.001View

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Collaboration types: Domestic collaboration; International collaboration
Citation topics: 6 Social Sciences; 6.3 Management; 6.3.65 Customer Satisfaction
Web Of Science research areas: Business
ESI research areas: Economics & Business

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Source: InCites

Title: Customer Experience Creation: Determinants, Dynamics and Management Strategies
Creators: Peter C Verhoef
Katherine N Lemon
A Parasuraman
Anne Roggeveen
Michael Tsiros
Leonard A Schlesinger
Publication Details: Journal of retailing, Vol.85(1), pp.31-41
Academic Unit: Miami Herbert Business School; MHBS - Marketing
Language: English
Resource Type: Journal article
Record Identifier: 991031562098402976