From Exclusion to Connection: The Role of Anthropomorphic Chatbots in Shaping Customer Responses Post-Social Exclusion

Journal article

Peer reviewed

Xiaofeng Jia, Xinyu Zhao, Weiting Tao and Soyeon Ahn

Journal of Internet commerce, pp.1-28

2024-07-09

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Title: From Exclusion to Connection: The Role of Anthropomorphic Chatbots in Shaping Customer Responses Post-Social Exclusion
Creators: Xiaofeng Jia - Bowling Green State University
Xinyu Zhao - University of Miami
Weiting Tao - University of Miami
Soyeon Ahn - University of Miami
Publication Details: Journal of Internet commerce, pp.1-28
Academic Unit: School of Communication; School of Communication - Strategic Communication; School of Education & Human Development; School of Education - Education & Psychological Studies
Language: English
Resource Type: Journal article
Record Identifier: 991032074116602976