Managing Volunteer Performance: Face Support and Situational Features as Predictors of Volunteers' Evaluations of Regulative Messages.

Carey H. Adams; Gregory J. Shepherd

doi:10.1177/0893318996009004001

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Journal article

Managing Volunteer Performance: Face Support and Situational Features as Predictors of Volunteers' Evaluations of Regulative Messages.

Carey H. Adams and Gregory J. Shepherd

Management Communication Quarterly, Vol.9(4), pp.363-388

1996

DOI: https://doi.org/10.1177/0893318996009004001

Abstract

Volunteer hospital workers evaluated the effectiveness of regulative messages constructed by hospital staff in response to four different scenarios. Positive face support was not related to effecti...

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Title: Managing Volunteer Performance: Face Support and Situational Features as Predictors of Volunteers' Evaluations of Regulative Messages.
Creators: Carey H. Adams
Gregory J. Shepherd
Publication Details: Management Communication Quarterly, Vol.9(4), pp.363-388
Publisher: SAGE Publications; United States
Academic Unit: Leadership Department; Provost Administration; Office of the Provost
Resource Type: Journal article
Record Identifier: 991031718600702976