Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software

Avi Rushinek; Sara F Rushinek

doi:10.1016/0165-6074(86)90113-4

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Journal article

Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software

Avi Rushinek and Sara F Rushinek

Microprocessing and microprogramming, Vol.17(4), pp.185-194

1986

DOI: https://doi.org/10.1016/0165-6074(86)90113-4

Abstract

Purchasing software

User rating

User satisfaction

Microcomputer diagnostic system

The selection of a purchasing software ( PS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of PS predictor variables on overall satisfaction. This study confirms the theories that suggest that ease of operation, computer reliability, and technical support are the major determinants of overal computer user satisfaction. The factors identified were used in the design of a PS Microcomputer Diagnostic System.

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Details

Title: Microcomputer application diagnostic system for identification and evaluation of user satisfaction factors of purchasing software
Creators: Avi Rushinek - Associate Professor, Department of Accounting, University of Miami, P.O. Box 248031, Coral Gables, FL 33124, U.S.A
Sara F Rushinek - Associate Professor, Department of Management Science and Computer Information Systems, University of Miami, P.O. Box 248237, Coral Gables, FL 33124, U.S.A
Publication Details: Microprocessing and microprogramming, Vol.17(4), pp.185-194
Publisher: Elsevier B.V
Academic Unit: Miami Herbert Business School; MHBS - Accounting; MHBS - Business Technology; MHBS - Management Science
Language: English
Resource Type: Journal article
Record Identifier: 991031577206102976