Abstract
The influence of manufacturer's software on overall computer user satisfaction, as determined by multiple regression, is analysed. Operating systems, number of systems and number of users are found to be the most significant variables affecting overall user satisfaction. The average life of a computer system (in months) and the microcomputer (as the type of installation) have the least significant effect in the user satisfaction equation.
An interactive expert system for manufacturer's software is designed, developed and demonstrated. The application of such an expert system is explained along with the use of artificial intelligence techniques. The implications for improvements in manufacturer's software by updates to an artificial-intelligence-based expert system database are discussed and analysed.
