Abstract
Purpose - This paper aims to resolve a staffing solution for a purchasing department at the University of Miami to expand a service request bulk purchasing program that generates savings for the university and respective departments.Design methodology approach - The well-known lean Six Sigma methodology is applied to yield consistent results and eliminate unnecessary actions (steps tasks) by the staff.Findings - The university is able to reduce processing time for a service request from 168 hours to 2.27 by streamlining communication and service request and automating lengthy process steps using a proprietary built workflow intelligence system.Research limitations implications - There are limited publications in the field of lean Six Sigma as an approach to staffing solutions.Originality value - This paper provides an unexplored practical application of lean Six Sigma to yield a staffing solution.
