SILENCE SPEAKS VOLUMES: THE EFFECTIVENESS OF RETICENCE IN COMPARISON TO APOLOGY AND DENIAL FOR REPAIRING INTEGRITY- AND COMPETENCE-BASED TRUST VIOLATIONS

Journal article

Donald L Ferrin, Peter H Kim, Cecily D Cooper and Kurt T Dirks

Annual meeting proceedings (Academy of Management), Vol.8(1), pp.C1-C6

2005-08-01

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Title: SILENCE SPEAKS VOLUMES: THE EFFECTIVENESS OF RETICENCE IN COMPARISON TO APOLOGY AND DENIAL FOR REPAIRING INTEGRITY- AND COMPETENCE-BASED TRUST VIOLATIONS
Creators: Donald L Ferrin
Peter H Kim
Cecily D Cooper
Kurt T Dirks
Publication Details: Annual meeting proceedings (Academy of Management), Vol.8(1), pp.C1-C6
Academic Unit: Miami Herbert Business School; MHBS - Management
Language: English
Resource Type: Journal article
Record Identifier: 991031620145002976