Abstract
The selection of computer systems can be a frustrating process. The overall satisfaction derived from a system depends on matching system specifications to user needs. This case study describes a product evaluation and selection system (PESS) that correlates user needs to system specifications. This case illustrates the selection of Training and Education Seminars (TE). A recommendation report ranks the TE in descending order of their correlations to user needs. Implications for users, consultants and vendors are discussed and illustrated.
