The Behavioral Consequences of Service Quality

Journal article

Peer reviewed

The Behavioral Consequences of Service Quality

Valarie A Zeithaml, Leonard L Berry and A Parasuraman

Journal of marketing, Vol.60(2), pp.31-46

1996-04

DOI: https://doi.org/10.2307/1251929

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Collaboration types: Domestic collaboration
Citation topics: 6 Social Sciences; 6.3 Management; 6.3.65 Customer Satisfaction
Web Of Science research areas: Business
ESI research areas: Economics & Business

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Details

Title: The Behavioral Consequences of Service Quality
Creators: Valarie A Zeithaml
Leonard L Berry
A Parasuraman
Publication Details: Journal of marketing, Vol.60(2), pp.31-46
Language: English
Resource Type: Journal article
Record Identifier: 991031615224102976