The Future of Frontline Research: Invited Commentaries

Journal article

Open access

Peer reviewed

Anat Rafaeli, Daniel Altman, Dwayne D Gremler, Ming-Hui Huang, Dhruv Grewal, Bala Iyer, A Parasuraman and Ko de Ruyter

Journal of service research : JSR, Vol.20(1), pp.91-99

2017-02

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https://doi.org/10.1177/1094670516679275View

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Collaboration types: Domestic collaboration; International collaboration
Citation topics: 6 Social Sciences; 6.3 Management; 6.3.65 Customer Satisfaction
Web Of Science research areas: Business
ESI research areas: Economics & Business

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Title: The Future of Frontline Research
Creators: Anat Rafaeli - Technion International, Technion–Israel Institute of Technology, Technion City, Haifa, Israel
Daniel Altman - Technion International, Technion–Israel Institute of Technology, Technion City, Haifa, Israel
Dwayne D Gremler - Bowling Green State University, Bowling Green, OH, USA
Ming-Hui Huang - Department of Information Management, National Taiwan University, Taipei, Taiwan
Dhruv Grewal - Marketing Division, Babson College, Babson Park, MA, USA
Bala Iyer - Technology, Operations and Information Management Division, Malloy Hall, Babson College, Babson Park, MA, USA
A Parasuraman - University of Miami, Miami, FL, USA
Ko de Ruyter - Faculty of Management, Cass Business School, City University London, London, United Kingdom
Publication Details: Journal of service research : JSR, Vol.20(1), pp.91-99
Language: English
Resource Type: Journal article
Record Identifier: 991031613240702976