The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges

Journal article

Peer reviewed

Glenn B Voss, A Parasuraman and Dhruv Grewal

Journal of marketing, Vol.62(4), pp.46-61

1998-10

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Collaboration types: Domestic collaboration
Citation topics: 6 Social Sciences; 6.3 Management; 6.3.65 Customer Satisfaction
Web Of Science research areas: Business
ESI research areas: Economics & Business

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Source: InCites

Title: The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
Creators: Glenn B Voss
A Parasuraman
Dhruv Grewal
Publication Details: Journal of marketing, Vol.62(4), pp.46-61
Language: English
Resource Type: Journal article
Record Identifier: 991031613755002976