Abstract
The behavior of certain queuing situations, in which two classes of customers are accommodated by a system of interactive service facilities, is studied. The facilities are considered interactive in the sense of having either the flow of customers from one facility to another or the common sharing of a finite number of identical servers, or both. At each facility, customers arrive as a result of either being scheduled or unscheduled, in which case they are assumed to arrive in a time-homogeneous Poisson manner. For the purpose of analysis, two distinct control or scheduling policies are investigated. (Author)
Doctoral thesis.